The Top Ten Reasons People Will Send You Referrals
by Leni Chauvin, The Client Attraction Coach(tm)
1. You are good at what you do. You know that people
might have all the contacts in the world, but if they are not skilled
at what they do, they will never be able to garner enough business
to keep them going.
You've gotten as much basic training as you possibly
can for your chosen profession. You take continuing education courses.
You read your trade journals. You've gotten some experience under
your belt. You have worked with a mentor. You continually seek out
and learn from those who have come before you.
2. Your word is your bond. You think before you speak.
When you agree to something, the other person rests easily knowing
you will fulfill your promises. You do what you say you're going to
do when you say you're going to do it (or sooner). As a result, all
your referral partners are confident that they have entrusted their
referrals to someone who won't let them down. Ever.
3. You are a firm believer that the customer is always
right...particularly when they are wrong.
4. You have a "can do" attitude. You're
cheerful and pleasant to deal with. Working with you is a real joy.
5. You consistently knock people's socks off. You
always over deliver. It is a given that you will go the extra. You
amaze people with your knack for making the impossible possible.
6. You stand behind your work. You guarantee satisfaction.
You take full responsibility for everything you do. If something should
go awry, you correct mistakes immediately, even if it means taking
a loss.
7. You keep people in the loop. You let all your referral
sources know the status of their referrals. Whether the deal has solidified
or gone sour the person making the referral will want to know what
you did with the contact s/he gave you.
You understand that not keeping them informed is not
only discourteous, it will make them wonder if you ever did anything
at all with the information or introduction they gave you. You know
that excluding your referral partner from the process will likely
mean that you never get their help again.
8. You remember to say "thank you." You
do not take your referral partners for granted. You let them know
how much you appreciate their referral and you acknowledge them both
privately and publicly.
9. You are a good source of referrals yourself. You
understand that in order to get referrals, you need to give them,
too. The referrals you give are strong and well qualified. You have
a solid reputation as someone in the know and as someone who is generous
to others.
10. You practice the Golden Rule of business. You
treat other people the way you would like to be treated.
You also apply the platnium rule; you treat other
people the way *they* want to be treated. Always.
(c) Leni Chauvin, The Client Attraction Coach (tm)
Leni Chauvin has been helping ordinary people build
and market extraordinary businesses since 1993. The strategies in
her Attract Clients Galore Marketing Boot Camp(tm) have helped thousands
of solo professionals get more (and better) clients without having
to spend a fortune to do it. Subscribe to Leni's newsletter for tips
to help *you* grow *your* business. http://www.SuperstarNetworking.com
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